From cust_service01@tds.net Tue Oct 4 23:36:59 2005 Date: Tue, 4 Oct 2005 22:36:55 -0500 (CDT) From: TDS Internet Service To: fields@umich.edu Subject: Will you be tightening security? [Incident: 051004-000085] Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 48 hours. Thank you for allowing us to be of service to you. You may also update this question by replying to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded. ===> Please enter your reply below this line <=== ===> Please enter your reply above this line <=== If your issue remains unresolved, please update this question at http://tdstelecom.custhelp.com/cgi-bin/tdstelecom.cfg/php/enduser/acct_login.php?p_userid=fields@tds.net&p_next_page=myq_upd.php&p_refno=051004-000085&p_created=1128438719 Subject --------------------------------------------------------------- Will you be tightening security? Discussion Thread --------------------------------------------------------------- Response (CSAMIL) - 10/04/2005 10:36 PM Matt, Currently there are no plans to change these settings. You can choose to use the Secure version of http://tdsmail.tds.net but FTP will always be plain text. If you have any other inquiries, suggestions or comments please feel free to write back to us, or call us at the number below, and we will be more than happy to assist you. Thank you very much for your continued support. TDS Metrocom DSL Technical Support We are available to assist you 24 hours a day, 7 days a week (877) 410-5971 Metrocom Repair/Customer Care M-F 6am-Midnight, SAT/SUN 8am-5pm Central time (888) 790-6415 Auto-Response - 10/04/2005 10:12 AM Title: Setting up other features in TDS Internet Call Manager Link: http://tdstelecom.custhelp.com/cgi-bin/tdstelecom.cfg/php/enduser/std_adp.php?p_faqid=1866&p_created=1081203013 Title: How do I change my Internet username or password in TDS Accelerator? Link: http://tdstelecom.custhelp.com/cgi-bin/tdstelecom.cfg/php/enduser/std_adp.php?p_faqid=1614&p_created=1061846366 Title: What characters can I use or how long can my Login Username and E-mail address b Link: http://tdstelecom.custhelp.com/cgi-bin/tdstelecom.cfg/php/enduser/std_adp.php?p_faqid=1172&p_created=1040983330 Title: What is Phishing? Link: http://tdstelecom.custhelp.com/cgi-bin/tdstelecom.cfg/php/enduser/std_adp.php?p_faqid=2130&p_created=1109117632 Title: How do I set up Instant Messaging? Link: http://tdstelecom.custhelp.com/cgi-bin/tdstelecom.cfg/php/enduser/std_adp.php?p_faqid=2239&p_created=1122566344 Customer (M Fields) - 10/04/2005 10:11 AM By default, the login form for TDS Mail uses plain text HTTP to transmit username and password. You've got HTTPS set up, why isn't it the default? Access to my filespace/webspace is via plain-text FTP. Tracert shows that even at home, this is going to transport my username and password in plain text across 5 routers. Is there any plan to offer SFTP service? Question Reference #051004-000085 --------------------------------------------------------------- Category: Internet Service Sub-Category: Miscellaneous Technical Help Contact Information: fields@umich.edu Date Created: 10/04/2005 10:11 AM Last Updated: 10/04/2005 10:36 PM Status: Waiting on Customer